Prasarana Malaysia Berhad said a structured training programme for around 4,000 of its frontliners has led to a 50 per cent ...

The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

We have all experienced frustrating customer service at some point, whether it is with Verizon, T-Mobile or AT&T. But just ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

Docupace, a leading provider of software to streamline back-office operations of wealth management enterprises and financial ...

Customer service representatives must be knowledgeable and courteous. They must have excellent listening skills and a willingness to talk through a resolution. Training in conflict resolution can ...

Through an eight week training program, students will gain skills to excel in the customer service field. This program aims to provide a fast track to great careers with industry partners like ...

To enhance service delivery for Malawians, CTS Courier has announced a special employee training program set to begin in ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional ...

Good customer service is made, not born. Most companies find that employees require training to provide good customer service. Some of the areas in which employees often get help from customer ...