Customer service is a vital skill for retail banking professionals, as it can affect customer satisfaction, loyalty, retention, and referrals. However, delivering excellent customer service in a ...

In retail marketing, organizations need powerful tools that can create effective visual communication to enhance brand image, ...

Executives delve into ways quick service restaurants like KFC and Shake Shack use data to innovate and elevate their customer ...

FNB is piloting customer service kiosks at select Pick n Pay stores in Johannesburg, Cape Town and Durban, but may expand the ...

Industry leaders discussed how automation, AI, data analytics, and quick commerce are redefining retail. The focus is on ...

How Game and Makro are redefining customer careIssued by ServiceSystemsJohannesburg, 20 Mar 2025Service Systems supports Game and Makro. In the competitive retail landscape, exceptional customer ...

The banking landscape is undergoing significant disruption driven by the rise of contactless and remote payment options.

Melanie Babcock, Vice President of Home Depot's retail media network Orange Access Media, is prioritizing the supplier ...

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

The retail sector continues to navigate tremendous change, with high consumer expectations, constant margin pressure and the need for operational efficiency. In this challenging ...

In today’s competitive market, customer loyalty is no longer guaranteed. Research shows that 70% of consumers worldwide have ...

The company plans to enter offline retail with experiential stores, launch quick commerce for faster deliveries, and expand ...