Customer service is a vital skill for retail banking professionals, as it can affect customer satisfaction, loyalty, retention, and referrals. However, delivering excellent customer service in a ...

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

In retail marketing, organizations need powerful tools that can create effective visual communication to enhance brand image, ...

The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes waiting to reach customer service teams.

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Executives delve into ways quick service restaurants like KFC and Shake Shack use data to innovate and elevate their customer ...

FNB is piloting customer service kiosks at select Pick n Pay stores in Johannesburg, Cape Town and Durban, but may expand the ...

Industry leaders discussed how automation, AI, data analytics, and quick commerce are redefining retail. The focus is on ...

How Game and Makro are redefining customer careIssued by ServiceSystemsJohannesburg, 20 Mar 2025Service Systems supports Game and Makro. In the competitive retail landscape, exceptional customer ...

The banking landscape is undergoing significant disruption driven by the rise of contactless and remote payment options.

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