The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes waiting to reach customer service teams.

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

The retail sector continues to navigate tremendous change, with high consumer expectations, constant margin pressure and the ...

Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists ... you can find in the retail shopping world.

According to Lightspeed’s “State of Retail 2024” report, 39 per cent of shoppers cite “great customer service” as the top reason they’re willing to spend more. This enhancement ...