Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Using AI voice agents for your business can improve customer service and save money, but they also come with challenges.

The Wisconsin BBB says consumers should be aware of fake customer support accounts when posting on social media.

Paramount Industrial Tools & Fasteners Ltd, engineering, manufacturing, and trade merchants serving Stafford, Stoke-on-Trent, ...

"With over half of consumers prepared to leave a brand due to poor customer service, even if their purchase is good, business leaders now recognise that exceptional customer service is no longer a ...