While some studies have found a link between emotional intelligence and job performance, many others have shown no correlation whatsoever, and the lack of a scientifically valid scale makes it ...

it is still often people who ensure interactions are empathetic and are able to resolve nuanced or emotional customer concerns. • Personalization at scale: Tech allows businesses to deliver ...

When it comes to growing and sustaining a successful franchise, brands would do well to tap AI to drive expansion, leverage ...