Field, Joy M., Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi, and Jie J. Zhang ...

Managing Service Operations (MSO) teaches students how to effectively design, manage, and improve service organizations. Students will learn: How to create distinctive and sustainable service ...