Every misrouted call or confusing menu choice chips away at your brand’s reputation. It’s time to rethink how your contact center IVR operates. This post will dive into actionable strategies for ...

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Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

Often, call center agents will be trained to handle both kinds of calls. Inbound calls are processed and sorted—usually using interactive voice response (IVR)—then either handled directly or ...

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Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

WEOKIE Federal Credit Union, a financial institution serving Oklahoma for over 50 years, recognized this challenge and turned ...

If your contact center is not automated, a first step would be to introduce basic automation elements such as Interactive Voice Response (IVR) systems that allow callers to obtain answers ...

Again, welcome. Thank you for joining us today. I'll now turn the call over to IVR CEO, John Anzalone. Good morning, and welcome to Invesco Mortgage Capital's fourth quarter earnings call.