The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

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They are devising new ways to swindle unsuspecting people of their hard-earned money, making it imperative to stay aware. The fake Interactive Voice Response (IVR) scam, a recent fraud, can cause more ...

Sangoma’s unified communications platform is now integrated with Sphinx Medical’s CallMyDoc®, an AI-powered Interactive Voice Response (IVR) system that connects calls with patient records, providing ...

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...

VoIP technology has transformed business communication, making it more cost-effective and flexible. But what comes next?

we decided to adopt a broad definition of IVR interventions and include those that consisted of an automated, computer-based system, delivering the intervention content through a telephone call that ...