In an effort to bridge the digital divide and empower women micro-entrepreneurs, GIZ Ghana through the Digital Transformation Center Ghana (DTC), has introduced an Interactive Voice Response (IVR ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

In a medical setting, it is possible that a particular voice personality and/or gender may induce more or less disclosure, thus driving a patient to relay more or less sensitive information. In the ...

Text-to-Speech Market Businesses growingly acquiring interactive voice response (IVR) systems to improve customer engagement and streamline ...

In a circular released on 13 March 2025, the NSE clarified that orders initiated by trading members on behalf of clients through IVR systems, where confirmation is obtained by pressing a predefined ...

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

The Nation Newspaper Supreme Court nullification of National Lottery Act: implications for operations, regulation ...