Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient without the need for a live agent. It ...

We will also examine how to implement IVR and some common mistakes you should avoid when utilizing the IVR system. Interactive voice response (IVR) is software that acts as a virtual receptionist for ...

Kartheek Dokka is a visionary product management leader who has consistently delivered innovative solutions across multiple ...

Voice still reigns supreme as the go-to channel for customer service needs, challenging earlier assumptions about tech ...

It is increasingly an economic threat that undermines workforce productivity. Addressing it requires a coordinated as well as ...

Facebook is deleting Live videos after 30 days! Learn how to save and transfer your videos before they disappear.

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

An IEEE standard for local and metropolitan area networks–Port-Based Network Access Control. IEEE 802 LANs are deployed in networks that convey or provide access to critical data, that support mission ...

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The Social Security Administration (SSA) has made an important decision to resume collection of debts accumulated prior to March 2020, this measure comes after a suspension of coll ...

The recent Supreme Court judgment in the case of the Attorney General of Lagos State & Ors v. Attorney General of the Federation & Ors (SC/01/2008), ...