Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

The Internal Revenue Service ordered customer service employees back to the office. There was just one problem: not enough desks.

YORK COUNTY, Pa. (WHP) — A Hanover business is alerting its customers to a data breach involving federal tax returns. Parcel ...

It's fine for DOGE to cut the fat from government, but if custom service tanks, then the whole efficiency drive will lose credibility and really get people mad.

The demotion of the IRS’s top lawyer, William Paul, has sparked legal battles, while reduced staffing could delay refunds and ...

Ropes & Gray attorneys Amy Jane Longo, Lisa Bebchick and Shannon Capone Kirk discuss the use of AI in the financial services ...

Trump and Musk's deeper cuts to the workforce "could dramatically reduce revenue, dramatically reduce customer service," ...

Runnymede Borough Council has taken a major step forward in establishing its ‘Digital Layer’ by integrating the Jadu Digital ...

Sisense, the leader in AI-driven analytics that transforms enterprise data into a competitive edge, today announced that Bigtincan, a global leader in sales enablement solutions, has achieved a 215% ...