Background: The purpose of the study was to better understand the relationship of Lean implementation and patient satisfaction (HCAHPS) scores in acute care hospitals. Hospitals are under significant ...

Dr Kevin Fong explores the concept of ‘lean’ in healthcare. He visits Toyota’s largest car assembly plant in the United States and discovers how the company’s legendary management ...

Hailed as good news by local communities, there are serious risks associated with the transaction, which the Legislature ...

This course covers implementing the Lean Six Sigma methodology in healthcare settings to improve patient satisfaction and deliver bottom line results. Participants will learn the five-phase DMAIC ...