‘Contact centers specifically are at the heart of CX transformation … a big initiative for many of our customers,’ Charles Lamanna, Microsoft corporate vice president of business ...

Microsoft (NASDAQ:MSFT) announced on Tuesday a standalone contact center as a service (CCaaS) solution, the Dynamics 365 Contact Center. The solution will be generally available on July 1 and ...

Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating for everyone. Comments (0) When you purchase through links on our site ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers superior customer experiences, accelerates problem-solving, empowers customer ...

HCLTech will also serve as the preferred partner for migrating these customers to Microsoft Dynamics 365 Contact Center, operating a specialized Nuance Migration Factory to ensure efficient and ...

and boost contact center efficiency. Moreover, it will enable agent-expert communication as well as speed up resolutions for complex customer requests. “Five9’s partnership with Microsoft ...

LEHIGH VALLEY, Pa. - A Microsoft outage that has had major effects on airports and businesses has left our region's hospitals and 911 call centers virtually unscathed. The Microsoft outage that is ...

CallTower and Five9 to deliver seamless collaboration and customer experiences with Operator Connect for Microsoft Teams and leading contact center software. SALT LAKE CITY, UT, R ...