Microsoft (NASDAQ:MSFT) announced on Tuesday a standalone contact center as a service (CCaaS) solution, the Dynamics 365 Contact Center. The solution will be generally available on July 1 and ...

‘Contact centers specifically are at the heart of CX transformation … a big initiative for many of our customers,’ Charles Lamanna, Microsoft corporate vice president of business ...

Microsoft backed a UK college students startup creating an AI solution for call centers to the tune of £150,000.

LEHIGH VALLEY, Pa. - A Microsoft outage that has had major effects on airports and businesses has left our region's hospitals and 911 call centers virtually unscathed. The Microsoft outage that is ...

Users also can employ a chat function to interact with worldwide call centers via the global service, which will be rolled out in 20 languages. Microsoft piloted the licensing tool in Europe last ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers superior customer experiences, accelerates problem-solving, empowers customer ...

Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating for everyone. Comments (0) When you purchase through links on our site ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers superior customer experiences, accelerates problem-solving, empowers customer ...