‘Contact centers specifically are at the heart of CX transformation … a big initiative for many of our customers,’ Charles Lamanna, Microsoft corporate vice president of business ...

Microsoft (NASDAQ:MSFT) announced on Tuesday a standalone contact center as a service (CCaaS) solution, the Dynamics 365 Contact Center. The solution will be generally available on July 1 and ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers superior customer experiences, accelerates problem-solving, empowers customer ...

A commercial court in Gurugram recently awarded Microsoft ₹55 lakh in damages after a company, Retnec Solutions Pvt Ltd ...

and boost contact center efficiency. Moreover, it will enable agent-expert communication as well as speed up resolutions for complex customer requests. “Five9’s partnership with Microsoft ...

HCLTech will also serve as the preferred partner for migrating these customers to Microsoft Dynamics 365 Contact Center, operating a specialized Nuance Migration Factory to ensure efficient and ...

LEHIGH VALLEY, Pa. - A Microsoft outage that has had major effects on airports and businesses has left our region's hospitals and 911 call centers virtually unscathed. The Microsoft outage that is ...