Organizational leaders in every industry around the world are evaluating ways AI can unlock opportunities, drive pragmatic ...

Microsoft has added a pay-as-you-go option to access AI agents alongside its free M365 Copilot Chat plan.

Tech giant Microsoft has launched Copilot Chat, a service allowing businesses to leverage AI agents for routine tasks. This initiative is part of Microsoft's strategy to boost AI adoption using a ...

“A customer service representative can ask a customer ... By providing access to agents within Microsoft 365 Copilot Chat, Microsoft wants to show businesses the value its AI offerings can ...

a new offering that adds pay-as-you-go agents to our existing free chat experience for Microsoft 365 commercial customers. 1 Copilot Chat enables your entire workforce—from customer service ...

As a part of that initiative, the team implemented Microsoft Dynamics 365 Customer Service in its contact centers ... A summary with easily digestible sections is available for review and editing ...

Salesforce charges $2 per conversation for its Agentforce AI chat service, where employees can set up automated sales and customer service processes. The number of people using Microsoft 365 ...

Microsoft is launching Copilot Chat, a free version of its AI assistant ... To put these costs in perspective, Microsoft estimates that a typical customer service agent handling website queries would ...

Microsoft has introduced Microsoft 365 Copilot Chat, a new AI-powered tool that integrates free and pay-as-you-go agents into its existing free chat experience for Microsoft 365 commercial customers.

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...