AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

In 2020, AIA began a three-year transformation into a simpler, faster, and more connected organization. As a part of that initiative, the team implemented Microsoft Dynamics 365 Customer Service in ...

Organizational leaders in every industry around the world are evaluating ways AI can unlock opportunities, drive pragmatic ...

HCLTech will enhance its offerings by making Microsoft Dynamics 365 Contact Center its preferred contact center solution, integrating industry-leading professional services, customer self-service ...

Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer at Sabio ...

HCLTech will establish a Nuance Migration Factory to transfer Nuance solutions to Microsoft Dynamics 365 Contact Centre. It ...

HCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They will integrate Nuance's services into their offerings and adopt Microsoft ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

The emergence of AI agents is poised to bring profound changes to the contact centre industry, writes RYAN FALKENBERG, CEO of CLEVVA.