Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

The feature will no longer be available starting Feb. 28. Microsoft wants to focus on “new areas that will better align to ...

Small businesses can finally develop AI solutions, humans are important, agents are the buzzword and can anyone actually ...

Microsoft’s commercial top executive Hayete Gallot is hired by Google Cloud as new President of Customer Experience to drive ...

In February 2024, the woman was tricked by a computer support scheme that mimicked Microsoft customer support and transferred ...

The establishment of the Office of the Executive Chairman underscores the CIU’s commitment to sustainable economic ...

“It mirrors Microsoft Copilot to help our live agents look up detailed information, ensuring they can rapidly resolve issues and provide more personalized customer care,” says Bartlett. In the past, ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

Unified platforms that can pull in data from multiple digital channels can help create a better customer experience according to Virmani. “There is a need to reinvest in the technology stack to ...

PayPal's 1Q FY2025 revenue outlook is expected to be in the low-single digits, and FY2025 revenue growth faces headwinds.