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Ever feel like tech support systems are designed to ... problems without the intervention of an expensive human staff member. Shrinking support staff, and in some cases eliminating it entirely ...

Even HP's customer service staff criticized the bafflingly dumb move. The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum ...

Now, nurses and tech staff are looking to agree on terms with ... The answer is pretty simple: pay us livable wages, support ...