Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Delivers operational intelligence with the expansion of its new EngageIQTM product as part of the Total Connect Now platform ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.

An integrated in-store inventory management and store execution system seamlessly enables task management, allowing for ...

Cigna is one of a handful of national insurers that pledged to ameliorate customer pain points with ... bringing his total compensation to $21.1 million. Before divvying out that extra cash ...

Beta Glass Plc, a member of the Frigoglass Group, aims to export its product in a push for a share in the West African market ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Conducted a comprehensive analysis of BlinkIt’s sales performance, customer satisfaction and inventory distribution to identify key insights and opportunities using various KPIs and visualizations in ...

The twice-yearly landmark report by The Institute of Customer Service on the state of service across the UK shows satisfaction levels remain near their lowest level since 2015. The latest UK Customer ...

The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for 2025 (January), which reveals that ... which asked each of them about their ...