Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

Rieva Lesonsky interviews industry experts to learn how AI is transforming small businesses and their predictions for AI's ...

THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off – and not being able to speak to a real person. A poll of 2,000 adults revealed ...

The World Economic Forum’s Future of Jobs Report 2024 estimates that by 2028 44% of core skills will need to change due to ...

Company to host its marquee event in Europe, highlighting its strategic vision as a trusted IT partner to the more than 17,000 attendees.New innovations introduced at the show showcase the company’s ...

The AARP Skills Builder for Work SM helps you gain in-demand skills that could give you an edge in today’s competitive job market. Choose a FREE course to get started and get special discounts on all ...

The Healey-Driscoll Administration announced Tuesday more than $850,000 in grants to fund five organizations that provide job training, employment placement, and post placement services ...

A new study has revealed the top 30 phrases that drive us up the wall when dealing with customer service, with millions of ...

KUWAIT CITY Warba Bank announced today a net profit of KD 22.4 million, reflecting a 13.9% increase from the previous year. This translates to earnings per share (EPS) of 8.85 fils as of 31 December ...

Net dollar retention rate was 103% (105% adjusting for constant currency), compared to 107% in the third quarter of 2024 and 108% in the fourth quarter of 2023. Adjusted for constant currency, net ...

The Civil Service Training Centre (CSTC), in collaboration with the Japan International Cooperation Agency (JICA), has ...