Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College ...

Rieva Lesonsky interviews industry experts to learn how AI is transforming small businesses and their predictions for AI's ...

Company to host its marquee event in Europe, highlighting its strategic vision as a trusted IT partner to the more than 17,000 attendees.New innovations introduced at the show showcase the company’s ...

Every Tuesday we get an expert to answer your Money Problems. Today we hear from a reader whose company is passing down the ...

The World Economic Forum’s Future of Jobs Report 2024 estimates that by 2028 44% of core skills will need to change due to ...

A new study has revealed the top 30 phrases that drive us up the wall when dealing with customer service, with millions of ...

THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off – and not being able to speak to a real person. A poll of 2,000 adults revealed ...