The Kennedy Center released a list of show cancellations and postponements over the past six months, showing that more than 20 programs have been dropped since Donald Trump took over and installed ...

This was coming. Also the fake call centers duping western citizens for millions didn't help either. Big crash coming. With a workforce of around 90,000 employees in India and tens of thousands more ...

I’m excited to announce that Garden Center magazine is now accepting submissions for the 2025 Top 100 Independent Garden Centers List. But what’s driving my excitement isn’t simply the fact that we ...

As Albuquerque and the rest of the state gear up for another wildfire season, a 22,000-square-foot building housing a wildfire dispatch center is on the list of lease terminations announced by Elon ...

even with injured players still being featured on the checklist. The team is still without its most valuable player, Kirill Kaprizov. And the center position is a lot weaker with Joel Eriksson Ek ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...

As reported by SFGATE, Sanas is a startup that offers "accent translation" for call center employees, a job that tends to be outsourced to cheaper foreign markets like India and the Philippines.

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...