Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

TRAGIC ACCIDENT - A call center agent lost his life after being hit by a car on Quirino Highway in Novaliches,.

Three Filipinos who moved to Cambodia to work as call center agents opened up about the abuse they were subjected to after ...

Altadena residents are protesting the use of the Altadena Golf Course as a debris recycling site as cleanup continues in the ...

In a significant breakthrough, Goa Police have arrested three individuals, including a Kazakhstan national of Chinese origin, ...

Authors Ezra Klein and Derek Thompson urge a re-think on regulations that stymie development and progress.

JJ Redick was brought to tears when he first saw the devastation where he rented a home and one day hoped to buy. Now he's working to rebuild it.

Once upon a time, most people contacted customer service by telephone. Just 10 years ago, smartphones were in their infancy, social media was for kids, and it was rare for anyone to use email to ...

The Carcar City Police Station successfully apprehended the suspects involved in the brutal murder of a 28-year-old call ...