Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

The brand's headline-grabbing stance on DEI is swimming upstream. Dozens of major retailers — including Walmart, McDonald's, ...

Edmunds announced the winners of the 2025 Edmunds Five Star Dealer Awards, highlighting dealerships that provide outstanding service.

No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...

On behalf of Burgan Management, I extend my warmest congratulations to Sami Marwan AlSaleh on being the lucky winner of the ...

AI is revolutionizing e-commerce returns, cutting costs, reducing waste, and improving efficiency. Discover how automation ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

As 2025 unfolds, the utility industry and its workforce stand at a unique crossroads, writes contributor Matthew Smith ...

The ultimate satisfying experience! Watch every stain disappear as this carpet goes from filthy to fresh. If you love ASMR and deep cleaning, this is the perfect video for you!