A woman claiming to be a Trader Joe's worker suggests that there are several 'deals' customers might not be aware of. But is it true?

Hyper-personalisation has long been the holy grail of retail: to recreate the customer experience of a local, everyone-knows-your-name store on a global scale. Now, with the combination of data ...

Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...

To stay competitive in today's rapidly changing business world, creating a culture of growth within your company is a necessity, not just a “nice to have.” ...

Store loyalty cards compromise your privacy; the deals you love are down to your data. Even knowing the risks, I still use my ...

On February 4, 2025, the Federal Communications Commission (FCC or Commission) released a Notice of Apparent Liability for Forfeiture (NAL) ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

U.S. Army Garrison Rheinland-Pfalz’s Interactive Customer Evaluation (ICE) program allows customers to provide direct ...

To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a ...

This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so EDF would have to pay up if it found in the customer’s favour.

If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via [email protected]. It used to be worthwhile sending ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Strong customer communications and effective prospecting ...