In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Jetblue’s dedicated and supportive 24×7 customer service on toll-free 1-877-279-7145 (no hold) is to ensure that you will never be lost to get the support you need from Jetblue during your travel.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Research conducted by Utility Warehouse found that Britons typically spend an average duration of two hours on the line with ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

A new poll has revealed the nation's top 30 biggest customer service bugbears including rubbish hold music, no option to call ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

During the Super Bowl on Sunday, T-Mobile announced the public beta launch of its direct-to-cell program with Starlink.