AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

SINGAPORE] Cold Storage and Giant in Singapore will set themselves apart from their competitors by providing “superior” ...

A new Salesforce report says it's not just AI, it's a new role for physical stores and changing shopping behaviors changing ...

The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes waiting to reach customer service teams.

The banking landscape is undergoing significant disruption driven by the rise of contactless and remote payment options.

Exceptional customer experience and service is one of the many aspirations of Fella Design, home grown furniture retail brand ...

The retail sector continues to navigate tremendous change, with high consumer expectations, constant margin pressure and the ...

Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists ... you can find in the retail shopping world.

The Hard Rock Café is using a new mobile tool to improve its customer service and increase customer loyalty. For the SMS initiative, the Hard Rock Café tapped the new Web-based software from ...