In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

--(BUSINESS WIRE)--ServiceNow (NYSE ... ServiceNow entered the customer service and support market in 2016 to address a critical gap in traditional CRM systems, which mostly focused on capturing ...