Demands for consumer feedback using impersonal, time-eating, poorly designed questionnaires have gone from bad to out of control.

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...

EL CENTRO–Imperial Irrigation District ratepayers have been receiving an email asking for their opinions in the IID 2025 Customer Survey.

As more businesses deploy self-service options, it’s critical for businesses to offer customers the ability to talk to a human, Five9 finds.

Because of the wide availability of opportunities to create surveys using free online survey software, you can quickly and easily gauge customer satisfaction or interest in new product offerings via ...

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

CX programs need to leverage more advanced quantitative analytics to drive action, increase financial impact, and prepare for ...

Goodyear led the way in the luxury and passenger car categories in the latest J.D. Power U.S. original equipment tire ...

Zen Internet earned the highest ratings across the board and a customer score of 77% in the annual Which? survey.

Businesses are doubling down on AI investments, recognizing AI’s ability to revolutionize customer engagement and service ...

Consumer spending is the backbone of the U.S. economy, and every year, a meaningful portion of a typical household budget ...