Hexagon, the global leader in precision technologies at any scale, has been awarded the IDC SaaS Customer Satisfaction Award ...

# The Central Bank’s 2024 report — its first-ever survey on the ease of opening a bank account — found that 99 percent of 28,153 deposit account applications submitted in the first six months of the ...

Businesses are doubling down on AI investments, recognizing AI’s ability to revolutionize customer engagement and service ...

Global Mobility Solutions (GMS) is proud to announce its ranking as the #1 overall global mobility provider in the prestigious 2025 Bakers Dozen Customer Satisfaction Survey conducted by HRO. This ...

Chief Executive Officers (CEOs) in Kenya are optimistic about the global economic outlook and their territory’s economic ...

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

As more businesses deploy self-service options, it’s critical for businesses to offer customers the ability to talk to a human, Five9 finds.

# Bahamians must “let your feet do the talking” if they feel they are being poorly treated or over-charged, a senior banker is arguing, with the latest data dispelling any fears of price-fixing on ...