However, that changed when a man, accompanied by a young girl presumed to be his daughter, approached the desk claiming to ...

I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down and there was no record of the reservation or ability to accept any ...

you can't always assume the staff will see that information prior to check-in. It's a good idea to call the hotel directly after booking to ensure your needs will be met.

A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. The employee, who shared the story on Reddit this week, explained that the ...

Hotels - In today's fast-paced and competitive hospitality industry, hotels must adapt to ever-changing technological advancements to stay ahead. One of the most ...