As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Active interposers with transistors will gradually replace passive interposers, driving the transition to vertical stacking.

The NIHR has announced Professor Judith Rankin as a Senior Investigator in public health in its latest round of leaders in ...

As technology evolves, call analytics will evolve even more. The ability to understand and optimize customer interactions ...

Five distinguished researchers from the University of Liverpool’s Faculty of Health and Life Sciences have been awarded the ...

In the era of rapid-pace digital changes, businesses need affordable communication systems to maintain connectivity with ...

Even as AI plays a pivotal role, Malhotra emphasised that customer service is ultimately a human-driven function. He urged financial institutions to invest in training staff on the behavioural aspects ...

This was the stock's fourth consecutive day of gains.