Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Interfaces to Interactive Voice Response systems (IVR) permit trouble call entry into an OMS without call-taker interaction and also permits the OMS to provide outage status information to customers ...

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer ...

Decisive, operational AI is making its way into business, but ensuring worthwhile investment requires knowing which workflows ...

Prime Minister Shehbaz Sharif on Monday directed authorities to enhance awareness about the Rs20 billion Ramazan Package, following reports that 2.8 million entitled accounts had been credited with ...

Yue Yu, professor of mathematics at Lehigh University, has been named a 2025 recipient of the prestigious Gallagher Young Investigator Award by the U.S. Association for Computational Mechanics (USACM) ...

ISLAMABAD: Prime Minister Shehbaz Sharif on Monday directed the relevant ministries, the State Bank of Pakistan (SBP) and ...

Prime Minister Shehbaz Sharif hosted Iftar dinner in honour of Pakistan Peoples Party (PPP) Chairman Bilawal Bhutto Zardari and PPP leadership at the Prime Minister's House on Saturday night. The PPP ...

This segment offers contact center, video collaboration, video health monitoring, video capture technology, video room systems, interactive voice response, artificial intelligence tools ...

Prime Minister Shehbaz Sharif on Monday directed the relevant ministries, State Bank of Pakistan and private partners to ...