Birmingham City Council can plan its future digital services and communications with more accuracy thanks to a new Local ...

It is increasingly an economic threat that undermines workforce productivity. Addressing it requires a coordinated as well as ...

Observe.AI 正式推出 VoiceAI 智能语音助手，旨在自动化处理呼叫中心的日常客户交互。该解决方案集成了多项 AI 技术，包括语音识别、文本转语音和专有 AI 模型，可无缝对接企业现有系统。通过提供拟人化的语音服务，既能提升客户体验，又能大幅降低运营成本，帮助企业打造智能化客服中心。

Voice still reigns supreme as the go-to channel for customer service needs, challenging earlier assumptions about tech ...

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Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

In the era of rapid-pace digital changes, businesses need affordable communication systems to maintain connectivity with ...

Text-to-Speech Market Businesses growingly acquiring interactive voice response (IVR) systems to improve customer engagement and streamline ...

Asia Society Australia is proud to partner with the Australian Government to deliver this exciting new initiative. The goal of Asian Australian Voices is to inject fresh insights and perspectives into ...

Even as AI plays a pivotal role, Malhotra emphasised that customer service is ultimately a human-driven function. He urged financial institutions to invest in training staff on the behavioural aspects ...