Tech expert Kurt “CyberGuy" Knutsson says hackers are using Microsoft Teams for phishing, vishing and quishing via social ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

“It mirrors Microsoft Copilot to help our live agents look up detailed information, ensuring they can rapidly resolve issues and provide more personalized customer care,” says Bartlett. In the past, ...

HCLTech will enhance its offerings by making Microsoft Dynamics 365 Contact Center its preferred contact center solution, integrating industry-leading professional services, customer self-service ...

Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer at Sabio ...

Advanced Support Services equips partners to redefine their value proposition in a crowded market, says Michelle Themelis, ...

HCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They will integrate Nuance's services into their offerings and adopt Microsoft ...

Continued Innovation and Strategic Partnerships Drive Record Growth, Profitability, and Customer Adoption of Its DMARC and BIMI Solutions SUNNYVALE, CA / ACCESS ...

To address these challenges, Fujitsu developed an AI-powered solution to automate repetitive tasks, enabling sales teams to shift focus to more strategic, customer-centric efforts. Leveraging Azure AI ...

The AI for Customer Service Market is expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during ...