AI Chatbots Are Taking Over Support—But Are Consumers Satisfied?
India’s customer service landscape is undergoing a transformation with AI at its core. According to a recent ServiceNow report, 80% of Indian consumers now rely on AI chatbots for resolving issues, ...
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Federal CIO calls for agencies to inventory licenses with ‘top 5 software vendors’
To start, Barbaccia called for CIOs to identify licenses with the five software vendors who do the most business with the ...