India’s customer service landscape is undergoing a transformation with AI at its core. According to a recent ServiceNow report, 80% of Indian consumers now rely on AI chatbots for resolving issues, ...

To start, Barbaccia called for CIOs to identify licenses with the five software vendors who do the most business with the ...

Joining the likes of ChatGPT, Google Gemini, and xAI’s Grok, Microsoft 365 Copilot now offers deep research features. While ...

The new Researcher and Analyst agents in Microsoft 365 Copilot represent the latest evolution of AI agents, with their ...

There’s a lot to be optimistic about in the Technology sector as 2 analysts just weighed in on ServiceNow (NOW – Research Report) and Microsoft ...

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

New research shows 89% of consumers will switch brands over slow service—AI-powered agents could be the solution.

Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% ...

Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

A new report reveals Indian consumers spent 15 billion hours waiting for customer service in 2024, despite AI advancements.