The world’s largest technology show, GITEX Global, was recently held in Dubai. As was the previous case, Avaya invited a handful of analysts to be part of the 200,000 attendees to see the nearly 200 ...

Enterprises need to understand how they’re being charged for use of gen AI, and understand the technology well enough to ascertain if it justifies the expense. CallRail can now track leads from ...

Enterprises that standardized on Microsoft Teams might want to revisit their network assessments and see how they've changed since COVID. A contributor called it last month and we’re confirming it ...

As Senior Director for CXone Product & Competitive Marketing at NICE, Laura Bassett leads a comprehensive go-to-market strategy for current and next-generation solutions with a team of product ...

Dynamics 365, Microsoft Edge, and Azure all got updates to boost multi-person collaboration. A contributor called it last month and we’re confirming it with our own year in review – this is the year ...

Zoom held its annual Zoomtopia event October 3-4, 2023, and announced a slew of products and updates. Our coverage includes: In addition, Snom Americas introduced the Snom M500, a DECT phone system ...

Analyst-backed Strategies: Drive business growth with game-changing CX AI insights Analyst-Backed Strategies: 10 CX AI Insights for Executive Decision-Makers Analyst-backed Strategies: Drive business ...