Peopleware Premieres at CCW 2025 Ever Thought about Nominating your Contact Centre for an Award? Why Customer Experience Needs a Reality Check in 2025 Maximise the UK’s Outsourced Contact Centre Opportunity CC33Global Plans AI Recruitment Drive Following £1m investment Caxton Transforms Customer Experience with Britannic

2025年1月16日 · As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are rethinking strategies, leveraging technology, and addressing workforce challenges to meet the evolving needs of both customers and colleagues. Here at the CCMA we are ...

1 天前 · Q: After gaining momentum throughout 2024, will Generative AI continue to go from strength to strength this year? Generative AI has faced somewhat of a reality check recently, with Gartner predicting that 30% of generative AI projects will be abandoned after proof of concept by the end of this year, due to poor data quality, inadequate risk controls, escalating costs, and unclear business value.

5 天之前 · For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be the largest community of contact centre professionals in the UK. The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in…

2025年1月23日 · 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry.

2025年1月23日 · TCN has released the results of its first annual UK “Consumer Insights about Customer Service” survey. The national survey, conducted by OnePoll and commissioned by TCN reveals that the UK customer service landscape continues to evolve, and in 2024, TCN surveyed 2000 of the UK general public for ...

2025年1月28日 · contact-centres.com supplier directory - equipment ad services from the uk contact centre industry for the yk contact centre industry

2024年10月22日 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.

2024年2月9日 · Pressure on UK contact centre cost and performance levels to grow in 2024 according to new report from Contactbabel. A large scale survey of more than 200 UK contact centre operations shows that the pressures faced by the industry during the pandemic have not receded, and in fact may well be getting worse.

2022年3月9日 · It’s the dawn of a new era. Here are the key contact center trends driving change across organizations. When we reflect on key contact centre trends at play, it’s clear that we are seeing the emergence of a decade of great challenge, but also great opportunity.