Last month we had to send out a life boat for a client who put trust in a big box lender, and it turned out to be a big mistake. She was so overwhelmed with the lack of communication and professionalism, that she started to weep during our consultation. We acted quickly, restructured her loan and closed in 14 days! This is why communication is the most essential part of the lender & borrow relationship, because trust and confidence is built by living up to our word and delivering more than what